Privacy Policy

North Star Virtual Agency

Last updated: November 20, 2025

North Star Virtual Agency (“North Star”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

By visiting our website, submitting an application, or interacting with us online, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Information you provide directly

• Name

• Email address

• Location (e.g., city, country, time zone)

• Social media handles (e.g., Instagram)

• Application answers (e.g., your goals, experience, schedule preferences)

• Messages you send us (email, DMs, contact forms)

1.2. Payment information

If you join as a member/licensee, payments are processed through third‑party payment processors (e.g., Stripe, PayPal, or others). We do not store your full credit card details on our own servers.

1.3. Usage data

When you visit our website or interact with our content, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent

• Device type

• Referring website or link

This is typically collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Review and process your application to join North Star

• Communicate with you about your application, membership, or services

• Provide access to our systems, trainings, templates, and resources

• Manage billing and membership/licensing fees

• Respond to your questions and support requests

• Improve our website, services, and user experience

• Send you updates, newsletters, and marketing communications (you can unsubscribe at any time)

• Comply with legal obligations and enforce our Terms & Conditions

We only use your information for purposes that are reasonable and related to running North Star and serving you.

3. Tools and Third‑Party Services We Use

We use a number of third‑party tools and platforms to run our business. These providers may process your personal information on our behalf.

These may include (but are not limited to):

• Sintra AI – for AI‑assisted support, content, and internal workflows

• AI technologies – for content creation, automation, and support (e.g., language models, automation tools)

• Gmail & Google Workspace (Gmail Business) – for email communication, document storage, and internal operations

• Google Forms – for applications and data collection

• Canva – for design and content creation (we do not intentionally upload sensitive personal data to Canva)

• Squarespace – for hosting our website, forms, and membership portal

• Social media platforms (e.g., Instagram, Facebook) – for marketing and communication

Each of these services has its own Terms of Service and Privacy Policy. We do not control how these third parties operate, but we choose reputable providers and use them in a way that is consistent with this Privacy Policy.

4. Cookies and Similar Technologies

Our website (hosted on Squarespace) may use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and performance

• Improve user experience

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers and third‑party tools (listed above) who help us operate our business

• Professional advisors (e.g., legal, accounting) if needed

• Authorities or law enforcement if required by law or to protect our rights, safety, or property

If you become a North Star VA, we may also share limited information (e.g., your name, profile, and services) with potential clients as part of promoting you and connecting you with opportunities. We will not share sensitive application details without your consent.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

• We use reputable third‑party platforms (Google, Squarespace, etc.) with their own security measures.

• We limit access to your information to those who need it to perform their work.

However, no method of transmission or storage is 100% secure. You understand that we cannot guarantee absolute security.

7. International Data Transfers

Our business is based in Ontario, Canada, but we may use tools and services that store or process data in other countries.

By using our website, submitting an application, or working with us, you consent to the transfer of your information outside of your home country, where privacy laws may be different.

8. How Long We Keep Your Information

We keep your information only for as long as reasonably necessary to:

• Process your application

• Provide services and support

• Comply with legal, tax, or accounting obligations

• Resolve disputes and enforce our agreements

We may retain some information in backups or archives for a reasonable period of time, even after you stop working with us.

9. Your Rights

Depending on your location and applicable laws, you may have rights such as:

• Accessing the personal information we hold about you

• Requesting corrections to inaccurate information

• Requesting deletion of your information (subject to legal obligations)

• Withdrawing consent for certain uses (e.g., marketing emails)

If you want to exercise any of these rights, you can contact us using the details below. We may need to verify your identity before responding.

You can also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child, please contact us so we can delete it.

11. Links to Other Websites

Our website and communications may contain links to third‑party websites or platforms (e.g., Instagram, Facebook, other resources).

We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

North Star Virtual Agency
northstarvirtualagency@gmail.com